FAQ
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Orders
If you would need to change/update your address, you will see an “Change / Update Address” button on your Order Confirmation Page and on your Order Confirmation Email.
You can cancel/edit your order within an hour after purchase. To cancel/edit items to your current order, we will need to cancel and refund the original order.
Log into your order page and click on the cancel order button.
Please take the following photos for us to claim a missing/wrong item in your order and submit a claim here
- If the shipping box was tampered with… take a photo of the outside of the box (where the tape is) to see if the box was opened and then re-closed.
- A photo of the packaging box it came with, every item should include: Plastic bag with the barcode (visible), AMYO clear bag with the barcode and the box/pouch (see photo below).
Once confirmed, we will send you a replacement and you will receive a notification with the tracking number.
In order to file a claim, you MUST have the following:
- Your order number and email address
- A screenshot of your order
- Photos of the shipping box and all the contents that were received
- Here is an example of an order with stolen merchandise that was replaced with something else.You can see clearly see that the items on the order do not match what you received in your package.
We are committed to the quality and craftsmanship of our pieces. If you’ve experienced any issues with a product we’re here to help!
All requests including International orders please submit here: Start Warranty Request
If your order is within 6 months, please submit your request here
Email info@olesiaatelier.com with the Order number in the subject. Include the discount you forgot to apply in your email and we will apply the discount to your order. **Please note only one discount code may be applied per order.
Delivery
If you have not received your package PAST the days stated in our delivery days chart, Email us at info@olesiaatelier.com If you need this urgently, you must place a new order with FedEx 2-Day Express and return your original order once you receive it.
The average delivery time:
| State | Estimated Delivery Days |
| AE | 7-9 Days |
| AK | 4-7 Days |
| AL | 4-8 Days |
| AR | 4-6 Days |
| AZ | 4-6 Days |
| CA | 4-6 Days |
| CO | 4-6 Days |
| CT | 4-6 Days |
| DC | 4-6 Days |
| DE | 4-7 Days |
| FL | 4-6 Days |
| GA | 4-6 Days |
| HI | 4-6 Days |
| IA | 4-6 Days |
| ID | 4-6 Days |
| IL | 4-6 Days |
| IN | 4-6 Days |
| KS | 4-6 Days |
| KY | 4-6 Days |
| LA | 4-8 Days |
| MA | 4-6 Days |
| MD | 4-7 Days |
| ME | 4-6 Days |
| MI | 4-6 Days |
| MN | 4-6 Days |
| MO | 4-6 Days |
| MS | 4-6 Days |
| MT | 4-6 Days |
| NC | 4-6 Days |
| ND | 4-6 Days |
| NE | 4-6 Days |
| NH | 4-6 Days |
| NJ | 4-6 Days |
| NM | 4-6 Days |
| NV | 4-6 Days |
| NY | 3-6 Days |
| OH | 4-6 Days |
| OK | 4-6 Days |
| OR | 4-6 Days |
| PA | 4-6 Days |
| PR | 4-11 Days |
| RI | 4-6 Days |
| SC | 4-6 Days |
| SD | 4-6 Days |
| TN | 4-6 Days |
| TX | 4-6 Days |
| UT | 4-6 Days |
| VA | 4-7 Days |
| VT | 4-6 Days |
| WA | 4-7 Days |
| WI | 4-8 Days |
| WV | 4-6 Days |
| WY | 4-7 Days |
.
Standard Shipping takes 12-16 business day for international orders.
Unfortunately in order to keep international shipping costs low, the postal carrier does not provide up-to-date tracking. However, you will get notification when your package has reached the destination post office.
Track here
For Standard USPS Shipping
Occasionally packages may show as ‘delivered’ but could take additional 1-2 business days.
Check around your property, with household members or neighbors.
If these are not the case, we strongly recommend contacting USPS ASAP and letting them know the tracking says delivered and that the item has not been delivered.
Unfortunately, we are not responsible for lost or stolen packages after the package was marked as delivered.
For Fedex Shipping
Please contact Fedex as soon as possible if you think your package has been lost or stolen. You can file a claim with Fedex customer service:(800)463-3339. Claims are processed within 7 business days and Fedex will follow up via email.
Shipping
Yes we do! Check out our Shipping page for more information.
Holiday Shipping Deadlines
Place orders by 12pm EST for the following dates to ensure your gifts are sent out on time!
Due to the current high volume of shipments, shipping couriers are unable to provide guaranteed delivery dates. Please note that unforeseen delays on the courier’s end, such as traffic, weather conditions, and increased delivery volume, may affect the delivery timeline. Your understanding in this matter is greatly appreciated.
US STANDARD SHIPPING DEC 16
|
FEDEX 2-3 DAY SHIPPING DEC 20
|
STANDARD INTERNATIONAL DEC 4
|
EXPRESS INTERNATIONAL DEC 12
|
Your shipping address was insufficient. You must wait for us to receive your package, please email us at info@olesiaatelier.com with your order number and verify your address.
Returns & Exchanges
If you want to return an item, you have 30 days from the shipping confirmation date of your order to do so. Please note we need to receive your returned piece back at our studio by the end of these 30 days. Please make sure that all items are in its original packaging. Kindly note that We have the right to deny a return should it show signs of wear.
Custom-Made/ made to order items(noted in the description) are all handmade to order and cannot be returned. Returns will be processed in 3-5 business days.
See return instructions
Holiday Extended Store Credit + Exchange Policy
Purchases made from December 6th, 2026 12:01am EST to December 31st, 2026 11:59 PM EST will be eligible for an extended 60 day exchange and store credit window.
An exchange can be made within 30 days upon delivery date. If you would like to exchange, go to the returns/exchange portal and submit your exchange. Return your item(s) with the return label. Once we receive it, we will process your exchange. A $4.95 exchange fee will be included. If there is an outstanding balance, it must be paid in order for your exchange to be sent out.
Holiday Extended Store Credit + Exchange Policy
Purchases made from December 6th, 2026 12:01am EST to December 31st, 2026 11:59 PM EST will be eligible for an extended 60 day exchange and store credit window.
Place a new order and return the original order through the returns portal. See return instructions)
Exchanges take 10-14 business days to process and may be longer if the product is no longer in stock. If your exchange is urgent, it is best to return your order and place a new order. Your promo will be refunded back to you but you must write your original order #.
We charge a $6 restocking fee. For those who upgrade shipping, the shipping has been processed, so the shipping amount was deducted from the overall total.
If you no longer have the box or padded envelope your package was shipped in, please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces must be returned in the original packaging and manner it was received.
Please print out your order confirmation email and include it with your return. This helps us identify and process your return efficiently.
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